Go-live checklist #

A week before #

• Every hotel exists under Structures, with its property role.
• All staff accounts are created, with roles, hotel and profile type.
• Master lists are complete.
• Only the forms you are ready for are Enabled.
• Every enabled document type has a workflow with approvers on every step, and document access is set.
• Dashboards and reports open for the right people.
• Email templates are tested; the daily reminder time is set.
• Both test runs passed; test data is cleaned up.

Launch day #

• Send staff their username and first password; ask them to change it.
• Share Getting started, My Tasks and Working on a task.
• Share the guest portal link in booking confirmations and at the front desk, linking to the requests page.
• Have one person available all day for questions.

Start small #

Go live with the processes that hurt most today, for example guest complaints, staff leave and supplier invoices, then add more every few weeks.

Need help? Write to hello@tihtur.com.