TihTur

Docs / Hotels guide

Raising a staff request #

Staff use the New Request page for internal requests. Each request goes to the right people automatically and leaves a record.

What you can create #

Group Example forms
Front Office & Guest Relations Guest Complaint & Service Recovery, Room Change Request, Early Check-in / Late Check-out, Lost & Found Register
Housekeeping Room Inspection Checklist, Linen & Amenities Requisition, Deep Cleaning & Pest Control Schedule
Engineering & Maintenance Maintenance Work Order, Preventive Maintenance Checklist, Room Out-of-Order Request
Food & Beverage Kitchen Requisition, HACCP Temperature & Hygiene Log, Menu & Price Change Approval
Night Audit & Income Night Audit Report, Cashier Shift Close, Allowance & Rebate Approval, Credit Limit Exception
Quality & Internal Audit Brand Standards Audit, Internal Financial Audit, Food Safety Audit, Fire & Life Safety Audit, Mystery Guest Audit, CAPA
Procurement & Stores Purchase Requisition, Goods Receipt Note, Stock Count Variance
Sales & Revenue Corporate Rate Agreement, Rate & Package Change
HR & People Staff Leave Request, Shift Swap Request, Staff Onboarding, Training Attendance Record
Security & Safety Security Incident Report, Key Card & Access Request
External Audit Audit Query, Document Request (PBC)

You only see the forms your roles allow. The buttons at the top jump to a group; Search finds a form.

New Request: forms for staff, grouped by department
New Request: forms for staff, grouped by department

Worked example: a staff leave request #

  1. Open New Request and choose Staff Leave Request.
  2. Fill in Raised By (employee name, ID, department), Leave (leave type, from and to dates, number of days) and the Reason.
  3. Press Submit.
The staff leave form
The staff leave form

The request follows its workflow:

Step Who acts Actions → next step
Manager Approval (start) Department Head approval Approve → HR Recording · Reject → Rejected
HR Recording HR approval Recorded → Approved
Approved, Rejected — Finished

While recording, HR fills in the processing details: Days Approved, Balance Before Leave, Balance After Leave.

Good to know #

  • Who approves is decided by roles, not names. When a department head changes, the admin moves the role and nothing else changes.
  • Use notes for questions. If an approver needs more information, they add a note on the task, and you answer there.
  • Forms fill themselves where they can. Picking a colleague, an item or a guest from a master list fills the related fields.