TihTur

Docs / Hospitals guide

Raising a staff request #

Staff use the New Request page for internal requests. Each request goes to the right people automatically and leaves a record.

What you can create #

Group Example forms
Patient Services & Admissions Inpatient Admission Request, Discharge Clearance, Patient Transfer / Referral, Patient Grievance, Medical Records Request
Billing & Insurance Cashless Pre-authorisation, Patient Refund Request, Bill Concession Approval, Doctor Payout Statement
Clinical Quality & Patient Safety Incident & Adverse Event Report, Medication Error Report, Blood Transfusion Reaction, Critical Result Notification, Mortality Review
Infection Control Hospital Acquired Infection Report, Needle Stick Injury Report, Bio-medical Waste Handover
Audits & Accreditation NABH Internal Audit, Clinical Audit, Infection Control Audit, Fire & Life Safety Audit, Medical Records Audit, CAPA
Pharmacy & Stores Pharmacy Indent, Purchase Requisition, Goods Receipt Note, Stock Count Variance, Narcotic Drug Reconciliation
Biomedical & Facility Equipment Breakdown, Calibration & Preventive Maintenance, Facility Work Order, Capital Equipment Request
Medical Staff & HR Doctor Credentialing & Privileging, Staff Onboarding, Staff Leave Request, Duty Roster Change, HIS & System Access Request
External Audit Audit Query, Document Request (PBC)

You only see the forms your roles allow. The buttons at the top jump to a group; Search finds a form.

New Request: forms for staff, grouped by department
New Request: forms for staff, grouped by department

Worked example: a staff leave request #

  1. Open New Request and choose Staff Leave Request.
  2. Fill in Raised By (employee name, ID, department), Leave (leave type, from and to dates, number of days, who covers your duty) and the Reason.
  3. Press Submit.
The staff leave form
The staff leave form

The request follows its workflow:

Step Who acts Actions → next step
Manager Approval (start) Department Head approval Approve → Recording · Reject → Rejected
Recording HR approval Recorded → Approved
Approved, Rejected — Finished

While recording, HR fills in the processing details: Days Approved, Balance Before Leave, Balance After Leave.

Good to know #

  • Who approves is decided by roles, not names. When a department head changes, the admin moves the role and nothing else changes.
  • Use notes for questions. If an approver needs more information, they add a note on the task, and you answer there.
  • Forms fill themselves where they can. Picking a colleague, an item or a patient from a master list fills the related fields.